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📦 Moving Policy: Use the freight elevator and enter through the loading bay. Contact the Board to notify of your move date and time to ensure the gate at the compactor room is open and a parking space can be reserved.  Do not block the entrance to the compactor room with a moving truck as access is also needed for garbage pick up, retail delivery and contractor services. The loading bay entrance is between the garage and Alumni Hall. 

Important: Do not leave furniture or mattresses in the loading bay — it's a fire hazard and won't be removed by trash service.

CHILLED WATER (HVAC)

SubmeterOne – (225) 769-3403 WATER 

WATER

East Baton Rouge Water Co – (225) 925-2011 

*IMPORTANT NOTE* Water Bill Must remain in Homeowners Name

INTERNET 

Cox Communications 

ELECTRICITY

 Entergy

*Access Tip: If a technician needs entry to the utilities room, please contact Security at (225) 615-7979 to coordinate access.

The building’s A/C system uses a chilled water plant. Each unit has an individual handler connected to this system. The thermostats measure the amount of chilled water used by each unit so the cost is distributed fairly based on usage.  

When Lofts gets confirmation that ownership of a unit is transferred; Notice is submitted to SubmeterOne reflecting the date of ownership transfer.

🏊 2 Pool Access Points are available on the 2nd floor. One is behind the freight elevator and the other is near Unit 228,. past the stairwell.

Submit pool rules acknowledgement before use.

Bathrooms are located just outside the fenced pool area, behind the BBQ pits. 

There is a fire exit leading out of the pool area to the front of Barnes and Noble Please Note the is EXIT ONLY. 

Elevator #1 Main Lobby Access to all units, mail room, and garage 

Elevator #2 Near Units 210/310/410 Units + garage only, no lobby Freight Next to 

Elevator #3 Freight Elevator + trash compactor. No garage/lobby access 

Garage Elevator and Compactor room Level Access Tap your access card or remote on the reader, then press the call button.

If stuck in elevator: Stay calm Press the emergency button and/or call Security (225) 615-7979. If needed, call 911 – Address: 7707 Bluebonnet Blvd

Mailbox Keys: Given at move-in or closing. For extra keys or lock changes, go to the Post Office across Perkins Rd with your lease or deed. 

Package Delivery: Use your full mailing address. All packages are held at Security. They will notify you when yours arrives. Do not allow delivery people into the building — direct them to Security.  Large Freight Items need to be scheduled with the homeowner and delivered using the freight elevator

📍 The Security Office is in the main public garage, entrance is across from Fresh Market. Look for the blue door on the left.

Access Cards & Remotes: Provided at closing.  New Cards/remotes can be ordered only by owners/family members.  Lost devices must be deactivated before replacements are issued.  No charge for failed cards or remotes, provided the faulty device is exchanged for a new device. 

Locked out of your condo? Contact a locksmith (e.g., Pop-A-Lock) 

🧼 Housekeeping & Maintenance of Common Areas: 

Weekdays only:  Residents must clean up after themselves on weekends 

Areas Maintained: Garage, Hallways, Pool Area and Elevators 

Maintenance Requests: Report common area issues via TownSq. Owners are responsible for the interior of their units

How it works:

• Visitors find your name, call from the box, and your phone rings. Press 9 to unlock the front door.
• You have 15 seconds to respond.

Setup & Management:

• Callbox setup is completed after closing.
• Only 2 names per unit allowed Residents only

Pro Tips:

• Save the callbox number in your phone to avoid spam filters.
• Never let in unknown visitors or delivery personnel — direct them to Security.

Many homeowners are understandably confused when Lofts charges their HOA account for past due water bills. When you see a water bill charge appear on your HOA (Lofts) account, it is the amount the EBRP Water Company (EBRPWC ) charges Lofts when a homeowner’s water bill is not paid plus fines. This typically arises when the payment method on file expires or a new homeowner fails to set up an account with EBRPWC.. (Note this is NOT your SubmeterOne chilled water account.) More details below:

1. Why the Lofts Gets Involved

When the Lofts was constructed, water shut-off valves were placed inside each unit, meaning EBRPWC cannot access them to shut off water for just one unit.

If a homeowner fails to pay their EBRPWC bill:

• EBRPWC cannot disconnect service to any one unit for non payment.
• The unpaid balance is transferred to the Lofts’ master account and is paid by the HOA to prevent a building-wide water shutoff.
• The Water Co can not discuss the accounts of homeowners with Lofts. 

2. What It Looks Like on Your Accounts

• Once transferred, your individual EBRPWC account shows a $0 balance, even though the bill was not paid by you.
• When homeowners view their EBRPWC account they mistakenly believe THEY paid the account balance, however in reality, the Lofts HOA paid it to protect water service for the entire building.
• Your TownSq Account will show the amount of the water bill charged to the Lofts Master account and a separate line for any fines

4. Why You Shouldn’t Pay EBRPWC the Past Due Amount After Lofts Charges your Account

• If you send payment to EBRPWC after the charge is moved, they apply it as a credit to your EBRPWC account—not toward reimbursing the Lofts.
• EBRP WC does not reimburse Lofts when this happens.

5. What You Should Do If You Think You Paid EBRPWC

• Gather proof of payment: bank records, check stubs, or online payment receipts.
• Contact EBRPWC directly to verify how your payment was applied.
• If EBRPWC issues a credit to the HOA, your Lofts account will be adjusted accordingly.
• EBRPWC will not discuss other accounts with Lofts. 

Important Policy for Leased Units

To reduce billing confusion, all leased units must keep the water bill in the homeowner’s name, not the tenants. This policy ensures the homeowner can track payment of the account themselves should a question arise. EBRPWC will not share account information with the landlord or Lofts and Lofts does not discuss homeowner billing issues with tenants.